Refund and Returns Policy
Welcome to Pi Fame, your go-to marketplace for digital services tailored to the social media industry. Please read this Refund and Returns Policy carefully before making any purchase. By using our platform, you agree to the terms outlined below.
1. Nature of Our Services
At Pi Fame, we provide digital services delivered electronically, including:
- Social media growth and engagement
- Monetization and verification support
- Influencer promotion
- Premium account services (e.g., Bigo Live, TikTok, YouTube, etc.)
Due to the intangible nature of digital services, all purchases are final and non-refundable once an order has been confirmed and processing has begun.
2. Guaranteed Services (If Applicable)
Some services may include a guarantee period, as clearly stated on their respective service pages. These services are eligible for refills only, under the following conditions:
- The guarantee period refers strictly to the time frame during which we will refill any drops in quantity (e.g., followers, likes, viewers) if they occur.
- Refunds are not available under any circumstances, even for services marked as guaranteed.
- Refill requests must be submitted within the stated guarantee period, and the initial quantity drop must be verifiable.
- Refill eligibility depends on the platform’s current conditions and availability. Some platforms may not support refills due to updates or restrictions.
If you change your username, make the account private, remove content, or violate platform terms during the guarantee period, the guarantee will be voided.
3. Non-Guaranteed Services
Services that do not mention a guarantee period are considered non-guaranteed. For these:
- No refills or refunds will be provided.
- Results may vary depending on platform policies and third-party algorithms.
- It is the client’s responsibility to fully understand the service before placing an order.
4. Order Cancellations
Orders can only be canceled before processing starts. Once an order has begun or has been delivered, it cannot be canceled or reversed. Cancellation requests are handled on a case-by-case basis and at our sole discretion.
5. Duplicate or Mistaken Orders
If you mistakenly place a duplicate order and no work has been started on the duplicate, you may contact us for cancellation or credit. Once processing begins, no changes or refunds are allowed.
6. Refund Method (If Issued)
In the rare event that we decide to issue a refund:
- The refunded amount will be credited only to your Pi Fame customer wallet for future use on our platform.
- No refunds will be issued to your original payment method (e.g., credit card, USDT wallet, Pi Coin wallet, etc.).
- We do not process any external refunds or transfers under any circumstances.
7. Client Responsibilities
To ensure smooth service delivery and potential eligibility for refills:
- Provide accurate and complete order information.
- Avoid changing usernames or deleting relevant content during service delivery.
- Keep the account public and accessible during the entire guarantee period (if applicable).
- Ensure compliance with the terms of the social platform receiving the service.
Failure to follow these responsibilities may result in service disruption and void any refill eligibility.
8. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without first contacting us is a violation of this policy. Doing so may lead to:
- Immediate suspension of your access to Pi Fame
- Forfeiture of any services or wallet balance
- Legal action or reporting to third-party platforms, if necessary
9. Policy Changes
We reserve the right to update this Refund and Returns Policy at any time without prior notice. Changes will be effective upon publication on our website.
10. Contact Us
If you need support or assistance with your order or have questions about refills, please visit contact page.
By placing an order on Pi Fame, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.